Agenor ICEFLO

My Role
Senior Product Designer
Project Length
6 month engagement
Team Size
2 Designers
Live Site
Agenor Technology helps organisations manage complex technology changes. Through the use of its ICEFLO product, its clients can coordinate large teams in an enterprise environment. The re-imagination of the ICEFLO project was aimed to bring the project into the modern day through the IBM Bluemix cloud platform, open APIs and an extensively enhanced feature set.
The Challenge
Agenor service is part product and part consultancy, they provide customers with the ability to migrate, update or transfer large scale services for a whole host of clients. This includes practices such as; programme delivery, digital services and testing services. The company forensically analyses technical solutions planning every step of the migration down to the second. This creates a never-ending chain of dependencies and inter-linked deliverables. The aim of the ICEFLO platform is to provide engineers with the necessary details and tracking management to successfully migrate services, identifying errors and resolving them quickly and easily.
Group workshops with stakeholders.
Feature identification, definition and prioritisation.
Discovery
The design process began with a host of initial conversations. A week's worth of workshops were set up to run through the basics of the application. A priority of feature sets and delivery requirements were established, before starting to dive into some low fidelity pen/paper ideation sessions. This was followed by conversations with Agenor’s analytics and CS teams to understand frequent issues and user behaviour in the application.

After collating the outputs from the workshops, the team shifted their focus to the delivery consultants that make up the other half of the business. Initial conversations began with them to identify how the platform suits their needs, what they like/dislike and how it could be improved.
Example of initial dashboard designs.
Design & Iteration
Initial designs slowly moved from pen/paper to polish UI mocks, this was constantly validated with both business stakeholders and customers to ensure the design matched their needs.

The aim of the project was to substantially improve the basic navigation of the existing product. This was mainly achieved by a detailed permissions system which adjusted the content of the dashboard based on the seniority or role of the user. For example managers saw a more holistic overview of the project. Whilst project developers dashboard focused on their current and upcoming tasks.

The design also focused heavily on visualisations to show the current state of the project and a user's individual tasks. Due to the stringent time constraints with which tasks must be completed, data visualisation could easily allow users to understand a systems status at a glance.
Exploration of dashboard modules.
Validate
As feature sets were added the a prototype was created and maintained. This was used to give an idea of the overall product to internal stakeholders as well as to test the designs in with customers and Agenor consultants.
The Result
A successful implementation was delivered with a rich and intuitive user interface. The new application includes a more visually rich application which enables users to quickly understand the state of the migration at a glance. The intuitive permissions system allows users dashboards to be altered depending upon their seniority and daily tasks.